Refund Policy
Last updated: July 15, 2026
Subscription Cancellation
You may cancel your StoryMagic Pro subscription at any time from account settings. After cancellation, you retain access to the subscription benefits you have already paid for until the end of the current billing period; after that, the subscription will not renew and you will not be charged again. Cancelling does not refund fees already incurred for the current period.
General No-Refund Policy
StoryMagic subscriptions are digital services that are considered to have been used once the current billing period begins and the service is provided. Except for the legal exceptions described below, fees already paid for the current period are generally non-refundable.
Legal Exceptions and Cooling-Off Period
Under Article 19 of Taiwan's Consumer Protection Act and related mail-order/distance-selling withdrawal rules, the seven-day cooling-off withdrawal right does not apply to digital content or online services that begin being provided after you have given prior consent and confirmed your understanding that the withdrawal right will be lost once the service begins. Where a refund is legally required (for example, a charge occurring before that consent and confirmation process was completed, or a charge occurring before the service was provided), we will process the refund in accordance with the law. If you are unsure whether your situation qualifies for a legally required refund, please contact us using the channel below and we will review it based on the facts of your case and applicable law.
How to Request a Refund
If you believe your situation qualifies under the legal exceptions above, or have any questions about a charge, please contact us via the Contact page (/contact) on this site, providing your account information, the date of the charge, and a description of the issue so we can assist you promptly.
Processing Time
We will review your refund request as soon as possible after receiving it and reply by email with the outcome within a reasonable time. If approved, the refund will be issued back to the original payment method used, and the actual time for funds to appear depends on processing times at SHOPLINE Payments and your card issuer.
Contact
For questions about this Refund Policy, please contact us via the Contact page (/contact) on this site.